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Case Studies

Aspect Expert

As a subject matter expert on the collections process, Allyson is responsible for understanding the needs of the market, identifying drivers and trends for future growth and applying this insight to help create value-added products for Aspect customers focusing on the collections process. Before joining Aspect, Allyson served as an officer for NationsBank. Among the projects she managed while at NationsBank included: creating and implementing the analysis of outbound predictive dialer strategies and daily operations for the collections departments, collections of delinquent credit card accounts and developing and coaching staff supervisors and associates on the collections process, as well as design and implementation of automated fraud detection solution for credit card security area.

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